Amazon Web Services (AWS) is struggling to deliver on its promise of making cloud computing affordable for small businesses, which are already struggling to afford high-end hardware.
Amazon Web Apps (AWSB) is now shipping more than 50 million applications per day, a number that dwarfs AWS’ other offerings.
However, the latter has struggled to meet customer expectations.
For instance, many customers have complained about a lack of customization and ease of use on AWS services, according to an article by Gartner analyst Chris Anderson published in the Wall Street Journal.
Anderson said that AWS customers are “not being provided with the level of customization or ease of usage that they would like.”
“The company has also had a tendency to provide a relatively low level of support to customers who are dissatisfied,” he wrote.
“This has exacerbated the challenges of customers seeking out support for a number of reasons, including a lack or confusion on how to contact their AWS support representative.”
“It’s a bit like Amazon’s own website,” said Anderson, referring to the website for Amazon’s AWS services.
“You can buy an unlimited amount of books, movies, music, and other things, but then you have to buy more to get more content.”
Amazon also has a reputation for offering little or no customization, which can also make it difficult for customers to customize their services.
Amazon said in a statement that it was working with customers to improve their experience.
“We want to be a place where our customers can be confident that they can get the best quality products and services without having to pay a premium,” the statement said.
“We will continue to invest in customer service to help our customers make the best out of their AWS accounts.”
Anderson added that he believes that the growing number of customers in AWS who are willing to pay for higher-end, high-capacity hardware is a sign that the platform is becoming a viable option for the company.
According to Anderson, AWS is seeing more and more demand for the cloud computing services because of the growth of online video streaming and e-commerce.
In addition, Amazon has been able to take advantage of the increasing demand for high-performance computing by building an AI engine that can predict which customers are most likely to buy a particular item, Anderson said.
The company also has made moves to bolster its reputation for reliability, as Amazon recently announced that it will spend more than $5 billion on a new data center to provide its cloud computing service.
On Wednesday, the company announced that the new facility will be located in Kansas City, Missouri, which is home to several companies that make high-tech sensors, cameras, and network equipment for industrial, government, and health applications.
The company will invest $5.5 billion to expand its data center in Kansas, and will also spend another $2.5 million in a partnership with a local university to help students learn how to build and manage high-speed internet access in their community.
Despite the growth in customers who pay for high speed Internet access, Amazon also faces a number technical challenges in getting customers to buy its products, according the Wall St Journal article.
One of those challenges is that AWS is struggling with its ability to scale its services.
According to Anderson’s report, AWS has “mixed signals” about whether its customers can expect to pay $50 a month for its products.
For instance, AWS says that customers can pay $20 a month to access the AWS Web Services and AWS APIs.
However, AWS did not offer an estimate on how much money customers would need to pay to access its other services.
Amazon also has struggled with its pricing, according a recent report by consulting firm Frost & Sullivan.
Sullivan’s report found that Amazon’s pricing on AWS service tiers, including Web Services, was among the highest in the industry.
For example, its cheapest tier of Web Services was priced at $69.99 per month, but the cheapest tier for AWS was $120 per month.