Updated September 12, 2018 04:24:47 A computer repair business in Sydney is facing a $1.5 million bill for its software and calibration software after a computer calibration glitch resulted in it receiving a computer diagnosis from a contractor.
Key points:The software is being used by more than 60,000 customers in Australia and around the worldThe software works on a $40,000, dual-core machineThe company has told customers that it’s going to “move on”The company says it’s taking steps to ensure it’s not “a distraction to its customers”The firm, who are not named in the story, has received thousands of complaints over the past few years from customers who say the software causes them to have “anxiety attacks” and “panic attacks”.
The problem began in August when the firm’s software, called the “Computer Calibration System” (CCS), began working on a dual-Core machine.
In an email, the company said it was investigating the issue and would “move forward” after receiving more than 50,000 complaints.
“As soon as we received your complaint, we launched an investigation to determine the cause of the issue,” the email said.
It has been determined that the issue occurred because of a software glitch in the software itself.””
The issue we identified is a potential software fault in the calibration of our Computer Calibation System, but this issue was identified before we could identify the cause.”
It has been determined that the issue occurred because of a software glitch in the software itself.
“The cause of this issue is not currently known and we will be taking steps within the next 24 hours to ensure that it does not affect our customers or our business.”
We will also be working with the contractor to determine what the best course of action will be.
“The email went on to say the company was “currently moving on from the incident and is working with them to make sure the issue is resolved”.”
We apologise for any inconvenience caused by the issue as we are not yet able to fully address it.
“The company said in a statement that the problem occurred because the “calibration software itself was not correctly calibrated”.
The company added that it was “working with the vendor to ensure we are fully aware of any possible problems that may arise with this software and that the customer is aware of the issues”.”
In the meantime, we are taking steps in order to ensure the issue does not impact our customers.
“A spokesperson for the company told Business Insider that they had contacted the contractor involved and asked them to “re-calibrate the calibration software”.”
At this point, the customer has the option to fix the issue, which they are doing, and we are also actively working with that contractor to ensure this does not occur again,” the spokesperson said.
The spokesperson added that the company had “a very good relationship” with the manufacturer of the calibration hardware.
The company’s website states that the software works with “a number of different computer types and operating systems”, and that “any computer or hardware failure can be attributed to a software or calibration malfunction”.
The spokesperson also said that it would be “in the best interest of our customers to resolve this issue”.
The spokeswoman also said the company’s customers would “get support and information about the issue in due course”.”
As we’re a small business, we do have a small staff to ensure customer support is well-trained, but at the moment, we’re in the process of doing everything we can to ensure everything goes back to normal,” the statement said.”
At the moment we’re not sure if this issue has been fixed in time for the holiday season.
“The Australian Competition and Consumer Commission (ACCC) is investigating the company.
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